Further debugging and it looked like the pitch motor itself had failed. Voltage applied directly to the motor did not move the motor at all.
Turns out that the motors in Airmaster props older than a year (give or take) have a design prone to open circuit failures. So much so that they completely redesigned the motor and there are formal instructions for replacing the motor. The new motor is more robust and faster in changing the pitch too.
My new pitch motor arrives on Wednesday (thankfully covered under warranty). I'll have to update the controller parameters with this change and I've already got that file. I'll also update the controller firmware while I'm at it.
Photos show the disassembly of the hub to remove the pitch motor itself, which I'm holding in the last photo.